Refund Policy

We strive to ensure your satisfaction with our platform. Please read our refund policy carefully to understand the terms and conditions.

Eligibility for Refunds

Refunds may be considered under specific circumstances, typically related to service disruptions or unfulfilled features as promised during the enrollment process.

• If your brand approval is denied and you have already made a payment, a full refund will be processed within 5-7 business days.
• If technical issues prevent you from uploading products for more than 10 consecutive business days after payment and approval, you may be eligible for a pro-rata refund.

Non-Eligibility for Refunds

Refunds will generally not be issued for:

• Changes of mind after service activation.
• Failure to meet product upload guidelines after successful brand approval and payment.

How to Request a Refund

To request a refund, please contact our support team at support@yourbrand.com with your enrollment details and the reason for your request. All refund requests are subject to review and approval by our team.

Refund Processing Time

Once a refund is approved, it will be processed within 5-7 business days to your original method of payment.

Service Suspension for Non-Payment

For monthly payment plans, if a bill remains unpaid, your service will be suspended after a grace period of 15 days from the due date. Access to platform features and your products will be temporarily restricted until payment is made.

If you have any questions about our refund policy or payment terms, please don't hesitate to contact us.